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Your Virtual Assistant

Administrative & Operations Support That Keeps Your Business Running Smoothly. I help founders and wellness-based businesses stay organized, support their clients, and manage day-to-day operations—so nothing falls through the cracks.

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Administrative & Executive Support

I handle the day-to-day administrative responsibilities that keep your business running smoothly, so you can stay focused on leadership, strategy, and client care. From managing details to anticipating needs, I provide dependable support you can trust behind the scenes.

Project Coordination & Task Tracking

Projects move forward with clarity and accountability. I track tasks, timelines, and priorities so work stays organized, deadlines are met, and nothing falls through the cracks.

Client Intake, Onboarding & Follow-Ups

Your clients receive a seamless, professional experience from their first inquiry onward. I manage intake forms, onboarding steps, and follow-ups so clients feel supported, informed, and cared for at every stage.

Customer Communication & Retention Support

Your clients feel heard, supported, and valued. I manage ongoing communication with a retention-focused approach that strengthens relationships, improves satisfaction, and encourages repeat business.

Documentation, SOPs & Process Organization

Your workflows become clear, repeatable, and easier to maintain. I create and organize documentation and standard operating procedures so tasks are done consistently and your business isn’t dependent on memory alone.

Bilingual Client & Team Communication

Clear communication across language barriers. I support both English- and Spanish-speaking clients and teams, helping ensure understanding, professionalism, and an inclusive experience.

CRM & Internal Systems Management

Your client data and internal systems stay organized, accurate, and easy to use. I maintain CRMs and backend tools to improve visibility, consistency, and efficiency—making your operations easier to manage and scale.

Calendar & Inbox Management

Your schedule and inbox stay organized, prioritized, and under control. I manage appointments, filter messages, ensure timely responses so nothing important gets missed, and your time is protected.

Core Services

I provide reliable, behind-the-scenes administrative and operational support designed to save time, reduce overwhelm, and improve client experience. Support is customized based on your specific needs.

More Than Task Support

With administrative experience since 2016 and a background in business and project management, I bring more than task-based support. I help create structure, improve workflows, and ensure operations actually support growth.

Since 2021, my work has been deeply rooted in customer retention and client experience; making sure communication, systems, and follow-through are handled with care. I’m bilingual, quick to adapt to new operating systems, and currently pursuing my CAPM certification, bringing organization and accountability to both daily operations and projects.

Clients value that I’m proactive, personable, and detail-oriented—someone they can trust behind the scenes.

Ready to Get Support?

If you’re looking for dependable administrative and operational support that helps your business run more smoothly, I’d love to connect.

How We Can Work Together

  • Ongoing monthly support

  • Hourly administrative assistance

  • Short-term or ongoing project support

After a brief conversation, I’ll recommend the best structure based on your needs and workload.

Contact Elena

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